Legal
Contact
Email is the fastest way to reach us. Use the address that matches your request so it reaches the right team; we reply to account email addresses by default.
| Team | Use for | Reply | |
|---|---|---|---|
| Support | support@viralcore.app | Product questions, connected accounts, publishing failures, billing and refunds. | 1–2 business days |
| Privacy | privacy@viralcore.app | Access, correction, deletion and other data rights. See Account Deletion. | Within 30 days |
| Legal | legal@viralcore.app | Copyright notices, acceptable-use reports, contract and enforcement questions. | 2–5 business days |
| Security | security@viralcore.app | Responsible disclosure of a vulnerability in ViralCore. | 2 business days |
Postal address
DotShop LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Before you write
- For a publishing problem, include the workspace, platform, post ID and the time it happened.
- For data requests, write from the email on your account so we can verify you.
- For cancellations and refunds, see the Refund Policy — cancelling in billing settings stops the next renewal.
- We do not provide account support by social media direct message.