Legal
Refund Policy
This explains when we can refund a ViralCore subscription, how cancellation works, and the rights you have under mandatory consumer law where you live. It applies to purchases made on the web through our Stripe checkout.
1. Before you buy
Plans start at $39 per month and renew automatically at the interval and price shown at checkout until you cancel. There is no free trial. At checkout you confirm the recurring charge and the plan allowances. In the EU, UK and EEA we also ask you to consent to immediate access and acknowledge that the 14-day withdrawal right ends once the service begins; if that consent was not captured, your statutory withdrawal right is unaffected.
2. Cancellation
You can cancel at any time from billing settings in the workspace. Cancellation stops the next renewal and you keep access until the end of the period you already paid for. Cancelling does not itself trigger a refund for the current period. Deleting your account does not cancel a subscription, so cancel first. See the Terms for plan limits and renewals.
3. Web subscriptions
Because access and generation begin immediately, subscription payments are generally non-refundable once the period has started. We will still refund accidental, duplicate or erroneous charges, charges after a cancellation you completed correctly, and anything the law requires. Unused plan allowance does not roll over and is not refunded separately.
4. EU, UK and EEA: 14-day right of withdrawal
Consumers in the EU, UK and EEA normally have 14 days to withdraw from a purchase of digital content. Where you ask us to start immediately and expressly acknowledge that you lose the withdrawal right once provision begins, that right ends when the service starts. This does not affect your right to cancel future renewals, or your rights if the Service is faulty. If we did not capture that consent and acknowledgement at checkout, the statutory right is not affected by this policy.
5. Faults and service credits
If a defect materially prevents us from providing the Service for a sustained period, contact us. We may extend the period, issue a credit, or refund the affected portion, depending on the cause and the law where you live. Third-party platform outages that we cannot control are not a fault in ViralCore.
6. Plan changes
Upgrades take effect immediately and are billed pro rata for the remainder of the period. Downgrades take effect at the next renewal. If you downgrade, allowances shrink at that point; content above the new limits may be paused until you upgrade or remove it.
7. Taxes, currency and chargebacks
Prices are in US dollars unless stated otherwise; applicable taxes are shown at checkout. If you dispute a charge with your bank or card issuer, please contact us first so we can resolve it. A chargeback may pause the workspace while the dispute is open, and we may recover amounts that are successfully reversed, including fees where the law allows.
8. If we discontinue the Service
If we permanently discontinue a paid Service, we will give reasonable notice and refund any unused prepaid period, except where the law or your breach says otherwise.
9. How to request a refund
Email support@viralcore.app from the address on your account within 14 days of the charge, with the approximate date and amount. We review requests promptly and reply as quickly as we can. Approved refunds go back to the original payment method; your bank or card issuer controls how long it takes to appear, usually 5–10 business days.
10. Contact
Billing and refunds: support@viralcore.app. Postal: DotShop LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.