Legal
Terms of Service
These Terms are a contract between you (or the company you represent) and DotShop LLC for use of ViralCore. They cover your account, subscriptions, connected platforms, AI output and what you may publish. Read them with our Privacy Policy, Refund Policy and Acceptable Use policy.
1. Eligibility and scope
You must be at least 18 and able to enter a binding contract. If you use ViralCore for a company, you confirm you are authorised to bind it, and “you” means that company. A workspace owner controls members, roles, brand data, connected platforms and billing.
2. What the Service is, and is not
ViralCore is an operating loop for organic social content: analyse a brand, scan public sources for formats that work, recreate them in the brand’s voice, render assets, collect approval, and publish to platforms you connect. We are not affiliated with, endorsed by or acting as an agent of any social platform, and we cannot guarantee reach, impressions, followers or revenue. Platforms may change their rules or APIs at any time; we will make reasonable efforts to adapt.
3. Accounts, workspaces and roles
Sign-in is by email and password or Google/Facebook. Keep your credentials secure and tell us promptly about unauthorised use. You are responsible for activity under your account and for the members and roles you create. Workspaces are gated by membership: an account without a membership sees only the pending state. Do not share access, resell seats, or create accounts to evade limits or enforcement.
4. Subscriptions, billing and auto-renewal
Paid plans renew automatically at the price and interval shown at checkout until you cancel, and you authorise those recurring charges. Plan allowances — brands, platforms, posts, video seconds, engagement replies and seats — are described on the pricing section and reset each billing period; unused allowance does not roll over. Exceeding an allowance may pause the affected feature until the next period or an upgrade. Prices are in US dollars; taxes are shown at checkout. Payment is handled by Stripe, and failed payments may suspend the workspace after notice.
You can cancel at any time from billing settings; cancellation stops the next renewal and access continues to the end of the paid period. Refunds are handled under the Refund Policy. We may change prices with at least 30 days’ notice before your next renewal.
5. Acceptable use
You must comply with our Acceptable Use policy and with the terms, community guidelines and automation rules of every platform you connect. In particular, do not use ViralCore for spam, fake engagement, pods, mass unsolicited messages, deceptive impersonation, or content that is unlawful, hateful, harassing, sexually exploitative, or infringes rights. Automated commenting and outreach are capped by plan, and we may throttle or suspend behaviour that risks platform enforcement.
6. Your brand content and uploaded material
You keep ownership of your brand assets, voice notes, uploaded files and the content you create. You grant us a limited licence to host, process, adapt, render and publish that material solely to provide the Service to you and as you instruct. You confirm you have the rights needed for everything you upload and for the accounts you connect, and that your briefs and instructions do not infringe third-party rights.
7. Connected platforms and permissions
You authorise us through each platform’s OAuth flow to read permitted data and to publish or reply as you approve or schedule. You can disconnect at any time; published posts remain on the platform under your account. You are responsible for keeping connected accounts in good standing and for platform suspensions, restrictions or verification requirements imposed on them.
8. AI-generated output
Drafts, captions, scripts, images and renders are machine-generated and may be inaccurate, incomplete or similar to existing material. You are responsible for reviewing output before it is published, including factual claims, product statements, disclosures required by law or platform rules, and any third-party likeness or trademark. We do not guarantee originality or that output is free of third-party rights.
9. Approval Gate, autopilot and publishing
The Approval Gate is on by default: nothing is published until a human approves it. If you enable autopilot, you set the rules, limits and windows, and you accept responsibility for what is published within them. Publishing through ViralCore is your act: you are the publisher of record on each platform, and you must ensure every post meets the law and the platform’s rules in the markets where it appears.
10. Moderation and enforcement
We may review activity, throttle automation, remove content from the workspace, or suspend or terminate access where we reasonably believe these Terms, the Acceptable Use policy or platform rules are being broken, or where required by law. Where practical we will explain the reason and give you a chance to fix it.
11. Intellectual property
The Service — software, design, brand, prompts, format library and documentation — is owned by us or our licensors. We grant you a non-exclusive, non-transferable right to use it while your subscription is active. You may not copy, resell, reverse engineer or use it to build a competing product, except as allowed by law.
12. Copyright complaints
If you believe content in the Service infringes your copyright, email legal@viralcore.app with your contact details, identification of the work and the material, a statement of good-faith belief, and a statement that your notice is accurate and you are authorised to act. We may remove or disable the material and notify the account holder. Deliberate repeat infringement can lead to account termination.
13. Third-party services
The Service depends on third parties — social platforms, Supabase, Vercel, Stripe, model providers and render infrastructure. Their terms and availability apply, and we are not responsible for their acts or omissions. We may change providers where it does not materially reduce the Service.
14. Disclaimers
The Service is provided “as available” without warranties of any kind to the extent permitted by law. We do not warrant that output is accurate or suitable, that a post will perform, or that the Service will be uninterrupted or error-free. Nothing in these Terms excludes rights you have under mandatory consumer law.
15. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for lost profits, reach, data or goodwill. Our total liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your non-waivable consumer rights.
16. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law. If we terminate for your breach, you are not entitled to a refund for the remaining period, except where mandatory law requires one. On termination your licence ends; sections that by their nature should survive — including ownership, disclaimers, liability and governing law — will survive.
17. General
You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition or sale of assets. If a provision is unenforceable, the rest stays in force. A failure to enforce is not a waiver. These Terms, with the policies they link to, are the entire agreement between us about the Service.
18. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, USA, without affecting mandatory consumer protections in your country of residence. Consumers may also use the courts or dispute-resolution bodies available where they live. Before starting a formal claim, please contact us so we can try to resolve it.
19. Changes and contact
We may update these Terms; the new version and date appear on this page, and material changes are notified to workspace owners before they take effect. Questions: legal@viralcore.app or support@viralcore.app. Postal: DotShop LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.